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PRIVACY POLICY

At Enertrak, we are dedicated to protecting your privacy. This policy is designed to inform you about how we collect, use, communicate and protect your data.

What is personal information?

Personal information is any information that directly or indirectly identifies an individual, and may include, but is not limited to, your name, mailing address and e-mail address.

1. Collection of personal information

Depending on how and why you interact with us, we may collect the following personal information:

Identifying information:
  • First and last name
  • Mailing address
  • e-mail address
  • Telephone number
  • Any information you provide to us
  • Any information you provide when applying for a job, including your resume and cover letter.
Technical or numerical information:

Like most websites and other Internet services, we may automatically collect certain technical and related information about your use of our website via Google Analytics, including:

  • Your Internet Protocol address (IP address)
  • Information about your device, browser and system
  • The history of your interactions with our company, e.g. the content consulted on our website and the date and time of your visit.

2. Use of personal information

When you use our website, we collect your personal information for the following purposes:

  • To manage your requests (including responding to them) and to contact you.
  • To suggest authorized dealers for the products we distribute in your region.
  • To consider your application submitted on our Careers page.
  • To perform statistical analysis to improve our website.
  • With your consent, to analyze your preferences and habits, personalize and optimize your experience on our site.
  • To prevent fraud, ensure the security of our systems and protect your data

3. Disclosure of personal information

Our internal team processes your personal information for the purposes set out in this Policy.

Your personal information may be disclosed only in the following situations:

  • To third-party service providers with whom we collaborate to offer our products and services (e.g. hosting services). These third parties are bound by contract to protect your information.
  • When required by law or a judicial authority.
  • If you have given your express consent.

If we consider communicating your personal information to a third party for any other reason, we will inform you and ask for your authorization.

4. Consent

We obtain your consent before collecting, using or disclosing your personal information, except where otherwise permitted or required by law. Consent may be given explicitly, implicitly or through your continued use of our services. When you provide us with personal information, we assume that you consent to our use and disclosure of that information as explained in this Privacy Policy.

You may withdraw your consent at any time by contacting us to confidentialite-enertrak@enertrak.com.

You can visit our website without revealing your identity. However, some features require the collection of personal information. You always have the choice not to provide this data.

5. Where personal information is stored

Your personal information is hosted in a secure and controlled environment. We use SSL protocols and robust security measures with double authentication to prevent unauthorized access. Our practices will at all times be governed by this Policy and applicable laws.

6. Protection of personal information

Your personal information is considered confidential and private, and treated as such by Enertrak. We strive to ensure that your personal information is protected at all times in accordance with this Policy. However, despite our security practices, which are considered effective in protecting the confidential nature of your personal information, Enertrak cannot guarantee that such data will never be lost, unlawfully used or fraudulently altered, as the confidentiality of information transmissions over the Internet cannot be completely guaranteed. Therefore, we are not responsible for any use that may be made of your personal information by you or by any third party.

7. Retention and destruction of personal information

We retain your personal information only as long as necessary for the fulfillment of the purposes for which it was collected. Once this period has elapsed, we will destroy it securely or archive it to comply with our legal obligations.

8. Protection of personal information

We take reasonable steps to protect your personal information from loss, theft, unauthorized access, disclosure, copying or modification. These measures include:

  • Physical and electronic access controls
  • Encryption of sensitive data
  • Regular audits of our security systems

In the event of a data leak, we undertake to inform you and the Commission d'accès à l'information du Québec (if you are a Quebec resident).

9. External links

Our website may contain links to other Internet sites. We are not responsible for the privacy practices, policies or actions of such third parties.

10. Your rights

Enertrak will take reasonable steps to ensure that your personal information is as accurate, complete and up-to-date as is reasonably necessary. To ensure that the information we hold about you is accurate and up-to-date, please inform us immediately of any changes to your personal information.

With respect to your personal information, you have the following rights:

  • Right of access: You may request access to your personal information.
  • Right of rectification: You may request that your information be corrected or updated.
  • Right to portability: In certain cases, you may request that your data be transferred to another organization.
  • Right to withdraw consent: You may withdraw your consent at any time.

To exercise this right, please contact us at confidentialite-enertrak@enertrak.com.

11. Changes to this policy

We reserve the right to modify this Privacy Policy to reflect changes in our practices without prior notice, while complying with applicable laws. Any changes will be posted on our website and indicated by an update date.

12. Privacy Officer - Questions or complaints

You may contact our Privacy Officer with any questions or complaints relating to this Policy or the processing of your data at confidentialite-enertrak@enertrak.com.